Refund Policy

Last updated: April 6, 2026

      Short version: We offer refunds on unused credits within 7 days of purchase. Used credits are non-refundable. Monthly subscriptions can be cancelled anytime.
    

1. Credit-Based Plans (One-Time Purchases)

If you purchase a credit pack (e.g. Starter — 10 credits) and have not used any credits, you may request a full refund within 7 days of purchase.

Once credits have been used to generate videos, those credits are non-refundable. Partial refunds may be issued for the unused portion of a credit pack at our discretion.

2. Monthly Subscriptions

You may cancel your monthly subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain access to your credits until then.

We do not offer refunds for partially used subscription months. If you cancel mid-month, you keep access until the period ends.

3. Technical Failures

If a video fails to generate due to a technical error on our side, the credit will be automatically returned to your account. If the issue persists, contact us and we will investigate and restore your credits.

4. How to Request a Refund

To request a refund, email us at hello@clipsell.com with:

Your account email address
Order or transaction ID (found in your receipt from Paddle)
Reason for the refund request

We aim to respond within 2 business days. Approved refunds are processed within 5-10 business days depending on your payment method.

5. Exceptions

We reserve the right to decline refund requests in the following cases:

The request is made more than 7 days after purchase
Credits have already been used
The account has been terminated for violating our Terms of Service
The request appears to be fraudulent or abusive

6. Contact

Questions about refunds? Contact us at hello@clipsell.com. We're happy to help.